Poor Customer Service by MTN Fiber

No WiFi, after router was delivered and install by Frogfoot. I am now on my phone for the last couple of days with MTN because of no signal on my WIFI. Its is absolutely a miracle if the call Centre answer their phones. They told me they reset the device, so then I go home from work to see if there is any difference. Then, to no surprise, no signal. The reason why a cant do this after hours as MTN do not answer their phones after five in the evening at all.

I do not have any WiFi that do not work at all, Router shows all is in order but no WiFi, I ask MTN to please send me a technician to assist as I went from work to home three times to check on this WiFi

They want me to go back home again, do some trouble shooting as they cant send anyone to my home They in breach of the contract and from the 14th of December I app**** for the WiFi, I still have none They send me an mail to inform me they they going to invoice me from the day they delivered the router.

The best of all, I pay for the service i DO NOT HAVE

This is the worsted service ever, it cost me time and money to resolved their issues

I ask MTN to come and remove their router as I never want to go through this again