POOR CUSTOMER SERVICE: BILLING DEPARTMENT

<p>Dear MTN Billing</p> <p>On the 19th of August, I paid R4000 at MTN Store for my contarct account which was in arrears. on the 20th of September an Amoount of R635.29 was charged on my acoount of which enquired because my monthly installment is R509.00 because the sim has not been in use. When I callled 808 I was told there is system issues.</p> <p>My statement for the 20th of Novemeber reflected R-2346.71(negative amount). My statement for December reflect two amount R3563.00 and R3408. when I called the call centre I spoke to a lady called Zodwa who told me there is nothing she can do since the system is offline cannot access my account information.</p> <p>I asked her to email me everything when the system is back online. To date I haven't received anything. Days later I called and spoke to karabo who told me that she has escalated my problem to the credit department. No one has got back to me still.</p> <p>on the 31st of December I made a payment of R579 which was reflecting on my statement. Surprisingly I have always paid my acount in cash but on the 1st of Jan I got an SMS notification with regards to MTN Stop Order of R3673.44 which I reversed immediatley. </p> <p>My question is where does the R3673.44 comes from and what happened to the negative balance on my account of R R-2346.71. HOW DID YOU RECONCILE MY ACCOUNT?</p> <p>As per Consumer Protection Act:</p> <p>Can you also please provide me with signed or recorded proof that I have authorised MTN to debit any amount in my account.</p> <p> </p> <p>Regards</p> <p>Eugenia Kobuone</p> <p> </p>