POOR CUSTOMER SERVICE

In September took a LTE data package after i hear people raving about MTN. Its my first time using this network. Begining of December i realised that i was no longer connected after struggling with connections in November. When i wrote an email i got response on 18 Dec saying my services were disconnected and i need to pay R259 which i did. On the 19th i was still not connected and i wrote an email again and i was told that data is loaded on the 1st of every month so the payment i made will go towards Jan subscription. on 20th i received another email informing me i will need to pay R289 which i asked what was it for and no one responded. I wrote again on 25th and got response saying my contract has been cancelled because i missed 2 payments.

My question to you is, do people at client center have access to emails that clients send because firstly i had to explain myself on each email of when my query starts from. Secondly its frustrating because i speak to different people all time. Thirdly if i hadn't emailed how was i meant to know that i was behind and that my contract was cancelled.

Lastly im so dissatisfied in fact im annoyed by the lack of professionalism and customer service i have received with MTN. Also i have read a couple of complaints about MTN which has made me realize i made a HUGE mistake by signing up with you.

Worst of all i was informed by the last consultant i spoke to i will have to deliver the router back to the nearest MTN store. WHAT NONSENSE IS THIS!!!!!

Why was i made to pay if you knew you will cancel my contract. I urgently need response with a solution.