Poor Customer Service at mtn new market mall

Title: Poor Customer Service at MTN New Market Mall 😒

I'm extremely disappointed with my visit to MTN New Market Mall. I went there to get help with a simlock issue and was told to get an affidavit and certified ID copy. I did everything required, waited in line, and when it was my turn, the lady (Neo) was extremely rude. She spoke to me like I was a minor, saying the affidavit wasn't allowed, and seemed annoyed when helping me.

The other lady working with her finished helping another customer and was attaching some documents. I was on the phone with MTN customer care, and she took my phone - it was clear she was irritated. She handed it back without helping. The other staff seemed to have bad attitudes, excluding the guy who was there (I never spoke to him, though).

Despite explaining the situation, Neo kept saying "next customer" and helping others while I waited. Treating customers like this will drive them away. MTN should look into this and provide better customer service training. I won't recommend MTN New Market to anyone.

Neo has the worst attitude ive ever come across...I dont think she understands the role of being a worker there...she has to be taught manner of talking to customers as if she is in a stokvel...she must know that's a work place but not a play ground as she is getting paid for it...if she doesn't want to work she must take an early pension that talking to customer as if she owns a day care....

Rating: 1/5 stars