POOR CUSTOMER SERVICE AT MTN

Hi MTN

I am an aggrieved customer at MTN , I have not been able to load data or airtime or access my balances for the past week. I have been calling every day for a week requesting feedback and eventually requested to speak to a manager on the 135 service. I am on a contract and been a MTN customer for many years and disappointed at the poor service -curt and rude call centre agents and no feedback. I repeatedly receive reference numbers that do not work and have zero follow up. I get told that I will get a call back and never get called back. I spoke to a manager Akona Nbaqa who advised that the next day the issue would be resolved and when I called back the next day I was told that the system feedback was "to fix my settings on my phone."

In anger I requested to cancel my contract and I was told that the cancellation would cost me an early termination fee-no solutions from MTN only charges.

I am currently on hold for 20 minutes waiting for a manager to speak to me.