DD
Deidre D
1 reviews | Active since Dec 2013
17 Sept 2015, 15:52
poor customer service and response times
I am beyond irritated with MTN! I've been a loyal customer for approximately 14 - 15 years, and spent an absolute fortune with them - but yet an enquiry which was lodged on the 8th September has not even been looked at despite me calling in twice to query it and request it gets escalated. <br> <br> I've just spoken to yet another call centre agent, and when I ask her to please get a manager to call me back, I'm told they cant make outgoing calls... REALLY?? Nobody is able to make outgoing calls?? Clearly customer services isn't your strong point!
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MTN South Africa's replyOfficial
18 Sept 2015, 15:31Hello dee.dee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have escalated the matter to our second line support. As per email sent to you once we receive feedback we will advise.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have escalated the matter to our second line support. As per email sent to you once we receive feedback we will advise.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
MTN South Africa's reply18 Sept 2015, 15:31
Official
Hello dee.dee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have escalated the matter to our second line support. As per email sent to you once we receive feedback we will advise.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have escalated the matter to our second line support. As per email sent to you once we receive feedback we will advise.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***