1 reviews | Active since May 2014
Poor customer service and Repair process
On 10 October 2017, I booked my phone in for repairs at MTN, Fourways mall. The agent said it will take two weeks. On 24 October 2017, I phoned to query if i can come pick up my phone. I was told that they did not where my phone is, they will investigate and phone me back. I'm still waiting for my phone and was never phoned back. MTN is completely useless. Their stuff is beyond ***********. Anyone reading this review, I would highly recommend never to opt for MTN
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Four ways Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Four ways Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team