Poor Customer Service and Query Resolution

I recently moved from CPT to JHB and am now residing in Woodmead. I do not get a better signal than EDGE for approximately 90% of the time I spend at home, even though Woodmead is a LTE zone according to the MTN coverage map.<br> <br> I have been complaining about this with MTN since I moved in on 1/4/16 as an EDGE signal is useless and doesn't allow both me and my wife to use our phones properly for which we pay high premiums each month. <br> <br> When speaking to the call center agents they only refer me to the coverage department. Subsequent to a couple of calls to the coverage department I was firstly told that the tower is being upgraded and could not be given an estimate as to how long it will take to complete. Then I was told that the tower is broken, however when I drive out of the estate where we stay I get a LTE signal. And only after I told the particular agent that she was lying about the tower being broken, I was assigned a case number (83147) and told it will be investigated.<br> <br> I have been refused to speak to a supervisor or manager and am utterly disappointed in the lack of urgency to get this resolved and find the lies about the \broken tower\" appalling. "