Poor customer service and product delivery.

I purchased data on 22 January 2026 on the website that MTN provided me to make the payment. The money left my Capitec account but the data has still not been loaded on my MTN number. I've been reaching out to them since the date of the transaction until today (28 January 2026) and my query is still not resolved. I sent proof of payment as requested and I was ghosted.