Poor Customer Service and Not getting the data as per contract.

I was offered an upgrade on my month to month contract. When the upgrade was dione they promised that 10 GB promotional data (no mention of day or night applicability) will be provided on top of my 2 GB data. However, this did not happen they initially provided me with 4.6 GB data . When I tried to lodge the complaint the MTN call center did not wanted to entertain me and always said it was done by MTN direct and must consult them as they do not have my contract and it would take more time to resolve the issue. I tried number of times MTN direct number twice reached to MTN direct and asked for help they said that the person did my contract (Nimita Reddy) will call me as they couldn't help me. I waiting for her call and till date no response. I even showed my frustration but no response whatsoever. My last call was with MTN Jacob Raneetse (Call Ref Number ********** 36) who said he basically can't hep and requested his supervisor to be on call his response was supervisor not available and will let them call me at 2 on that day and yet no call. Moreover second person i spoke to was Gregory Muthen (Call Ref ********** 33) he also couldn't help and promised that he will get Nimita Reddy to call me and of course no calls yet. i am still sitting with the same issue.

MTN employees certainly do not care about the customers as soon as they have signed the contract.