Poor customer service and no accountability

I am waiting for a problem to be sorted out which I logged last week 6 November yet the only response I get is "It is being escalated". There is no accountability at MTN and no one actual deals with the issue. There is never a manager available which can make a decision and the only response you get is "I am waiting on a response". Poor customer service.

Do not use MTN!!!!

Reference numbers:

SMC/ ********** 8639 FMC - ********** 0 ********** 88 ********** 04493 1- ********** 6024

And yet no action on any of the issues!!!!!!