Poor Customer Service and Network Disruption

I am very disappointed with the level of service I have received from MTN, a network provider that I have regarded highly for several years. I have always considered MTN to be the best network, but my recent experience has left me extremely dissatisfied.

On Monday, October 16, 2023, my number was unexpectedly disconnected from the MTN network. Since then, I have made numerous attempts to resolve this issue by contacting their customer service hotline at 135 and physically visiting the MTN Store at Campus Square. To my dismay, the staff at the store directed me to call 135, rendering the purpose of a physical store futile if customers are required to make the same phone call from the store premises.

Upon inquiring about the reason for the disconnection, I was informed that my number was blocked due to an overdue amount of R4.70 cents, which I promptly paid, including my first monthly installment for a recently opened contract. It is worth noting that this contract, which I had opened for data services, lasted only six days before it was canceled without my knowledge, despite the fact that I had already made the first full installment payment.

I have been tirelessly trying to resolve this issue and get my number reactivated. However, the customer service consultants I have spoken to have either dropped my calls or transferred me to other representatives multiple times. As a result, my number has been out of service for more than seven days. This prolonged disruption has caused me significant inconvenience, especially since I use this number for important communications, including job applications and other essential matters since 2009.

I am deeply concerned about the lack of communication, transparency, and efficiency in resolving this matter.