Poor customer service and neglegency of customers

<p>I spoke to (Bahle/Mahle) on the 26/07/2016 regarding the above IMEI number in question and she called so called his Supervisor (Lefa Seemane) who told me my phone has been collected on the 14/07/2016. I told him that I called Fashion Express Kriel store before I called them and they told me the phone in question still with their store, he also said to me he is not appreciating to tell him he is lying when he said the phone is being re-routed I repeated it and tell him he is lying with a green ****. He (Lefa Seemane) sent the below email as a proof that the hand set has been re-routed from Fashion Express Kriel to HVRC ALLENDALE. On Saturday I called Fashion Express Kriel store again to confirm whether the phone was collected on the 14/07/2016 and I was told that the phone just collected on the 27/07/2016 at 15h52.</p> <p> </p> <p>Check the below emails you can get the truth, I am so disappointed with the treatment I received from MTN repairs and customer careline and I will make sure I am taking this bad experience to hello peter and other social medias. Consults got an attitudes and lying not caring about the customers, not doing follow ups on the queries. </p> <p> </p>