Poor customer service and messing up people's credit ratings for no reason

Dear Mtn

Kindly note that I am writing this review because i am sick and tired of the nonsense service you providing to me, i have been very patient and now i have lost all my patience with you, i send an email to cancel my contract a Month before the contract lapse but you continue to debit my account without my concern, i have contacted mtn to sort this out but they seem to not attend to this matyer, you guys are messing up my account and my credit record, i was a loyal customer for years and this is the thank you i get from you.

Please sort out your mess, you are the one at fault or tell the person who responded to my email cancelation to pay coz it seems like they didnt do what they are supposed to have done on time. I have rights to terminate the contract if it has lapsed and i gave you a month notice.

Email for cancelation was sent to your office on the 26/10/2023. Contract ended on the 22/11/2023 On the 6/12/2023 i received a statement with a bill and i immediately contacted Mtn to find out what do i owe them, and the lady i spoke to told me she will send an email to the billing department not to debit my account, but they continued and debited my account, i reversed the money coz i don't owe Mtn anymore, January same thing they debited and i reversed the debit order again, and February now its March and still i received a bill and i sent them an emails with all trails of emails of all communication but still I'm not receiving any response instead they sending me statements with increased amount every month. MTN CUSTOMER SERVICE IS SO POOR.