Poor customer service and lack of feedback

<p>I have had an account query with MTN for the past 3 months, I have called their call centres several times but could not get to anyone who took any responsibility to assist me, and instead I have been send from pillar to post. My last resort was to send my query to the complaints email address, 3 weeks later I have not received any feedback on the complaint, list of all an acknowledgement of email receive. The only communication I have finally managed to get is from their legal department advising me that I have an outstanding account, the very account that I am trying to query. No one is willing to engage me or advise me regarding the complaint I have logged.</p> <p> </p> <p>I have had bad experience with MTN service, which let me to this stage, but their lack of TCF and accountability is appalling. I honestly doubt that they will actually respond to this hellopeter complaint.</p>