POOR CUSTOMER SERVICE AND LACK OF ACCOUNTABILITY FROM MTN !!!!

IM FED UP WITH MTN NOT TAKING RESPONSIBILITY AND RUN AROUNDS.

1. I TOOK A DATA CONTRACT LAST YEAR IN JULY FOR MADE FOR HOME 160G AND MTN I DIDNT KKNOW THAT IT NEEDS A ROUTER SO I CALLED WITHIN THE 10 DAYS COOLING PERIOD TO CANCELL THE CONTRACT OF EHICH THE CONSULTANT SAID IT WILL CANCELL AFTER 7 DAYS AND THAT DIDNT HAPPEN.

2. I THEN SPOKE TO PAITENCE MOLOKO AT RETENTIONS TO ASSIST OF WHICH SHE SAID SHE SENT AN EMAIL TO MONDO TO CANCELL THE CONTCTRACT HOWEVER THAT WAS NOT DONE ALSO AND SHE NEVER RESPONDED TO MY EMAILS AGAIN SO I DECIDED NOT TO BUG THEM AND I BOUGHT MY OWN ZTE MF286C ROUTER FOR R 2000 AS I SAW THAT I WONT BE HELPED.

3. NOW I DOWNLOADED THE MTN APP AND I SAW THAT THEY ARE NOT GIVING ME THE MADE FOR HOME 160 I APP**** FOR BUT MADE FOR HOME 130 G OF WHICH THEY GIVE ME 110 G A MONTH SO IM PAYING FOR A PACKAGE THAT I DONT RECIEVE.

4. I TRIED CALLING MTN CUSTOMER SERVICE, MONDO AND WENT TO THE MTN STORES BUT NO ONE WANTS TO TAKE RESPONSIBILITY AND ACCOUNTANILITY OF THIS AS EVERYONE IS SAYING THEY DONT KNOW .

5. THIS IS NOT THE FIRST TIME I HAVE A PROBLEM WITH MTN AS IN DECEMBER 2021 THEIR AGENT CALLED ME TO TELL ME THAT MTN IS RUNING A PROMOTION TO ADD DATA ON OUR DEALS AND ITS FOR FREE HOWEVER THE AGENT WAS UPGRADING MY CONTRACT WITHOUT MY CONCERN.

I NEED RGENT INTERVENTION AS IM NOT HAPPY AT ALL WITH THIS BUL**** THEY ARE GIVING ME , I HAVE 3 CONTRACTS WITH THEM AND I NEVER SKIPPED A PAYMENT ON MY ACCOUNT BUT THE SERVICE IS POOR !!!!!!!!!!