AC
Ashley C
1 reviews | Active since Apr 2010
26 Feb 2016, 09:18
POOR CUSTOMER SERVICE AND INCORRECTLY BILLED!
Nompumelelo - REQ:*** <br> <br> I have been notified that a request has been logged to investigate how the usage limit was activated on the 27/11/2015 ref # REQ:*** in order to determine how the usage limit was set-up. I am still waiting on feedback with regards to this.<br> <br> Since 4 January 2016??? Poor, poor service from MTN! <br>
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MTN South Africa's replyOfficial
29 Feb 2016, 17:17Hello ashlezy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the usage limit was not set. We have re-escalated to our Billing team to investigate the method used to set up the usage limit on the 27-11-2015.We will revert to you with feedback, apologies once more for the lapse in service.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the usage limit was not set. We have re-escalated to our Billing team to investigate the method used to set up the usage limit on the 27-11-2015.We will revert to you with feedback, apologies once more for the lapse in service.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply29 Feb 2016, 17:17
Official
Hello ashlezy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the usage limit was not set. We have re-escalated to our Billing team to investigate the method used to set up the usage limit on the 27-11-2015.We will revert to you with feedback, apologies once more for the lapse in service.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the usage limit was not set. We have re-escalated to our Billing team to investigate the method used to set up the usage limit on the 27-11-2015.We will revert to you with feedback, apologies once more for the lapse in service.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***