Poor customer service and *********** staff

<p>i had two ***** cases with MTN,and they were both investigated and cleared but with the second one there were fees that were not cleared incurred in it.On the 3rd of June i visited MTN Newton Park Branch in Port Elizabeth because thats where I had logged the query for these ***** cases,on this date which is the 3rd of June I went to query the sms I have received that my account is due and I need to make payment ASAP.I have made payment for the month and the consultant told me that the amount due was the penalties because I last paid in March.Obtained a bank statement and receipts to prove that my account was not due.She emailed them to their accounts department(I think).The following week my line got suspended and still I received an sms saying that my account is R360 overdue.I went to MTN Newton Park branch on the 10th still to query this and I saw another consultant which told me a different story now,that the amount due was incurred on the second ***** case.And she emailed their ***** department.My line is still suspended.I have no idea why this was not cleared when they completed the ***** case.It is really frustrating and it is such a waste of time.</p>