Poor Customer Service and Billing Administration Issues

I am extremely disappointed with the service I have received from MTN.

I recently opened a new contract, but the correct debit order amount is not being deducted from my account. After contacting my bank, I was informed that MTN has not submitted a valid debit order mandate, which appears to be the root cause of the issue. Despite this being an administrative problem on MTN's side, my network services are now being suspended due to non-payment.

I have repeatedly tried to resolve the matter through MTN's online customer support channels, but instead of assisting me in fixing the mandate issue, the only solution offered was for me to open a new bank account with a different bank. How that is considered a reasonable solution to a problem caused by MTN is beyond me.

As a customer, I expect billing and payment processes to be set up correctly from the start, and when errors occur, I expect competent support to help resolve them. Instead, I have spent time chasing answers while facing the inconvenience of having my services restricted through no fault of my own.

This level of service is unacceptable, and I sincerely hope MTN improves both its internal processes and customer support experience.