Poor customer service

My name is Pinkie njemla cell no ***.I needyoururgent intevetion.I am accustomed to MTN more than a decade.on Suturday the 21 st MayI had a predicament of losing a phone at a car wash. After failing to trace a phoneI I went to MTN store to block the phone and do the Sim swap.I was told at the store I will not be able to Imust wait for my installment to go through before I can do Sim swap.At the moment I can't access my apps I hove work saved on my phone.It is a contract phone it will deduct any way when the time comes as usual.I am heartbroken with this conduct.And I want to cancel my contract with them as it is expiring on the26 May 2022.I am told if I do not renew the contract I will have to pay a cancelation fee. Why when my contract is ending with them I Do not see any reason to continue doing business with the company that can not help inthe time of need.what if my phone get to the wrong hands and tempare with my apps and do wrong things. I would like hellow Peter to intervene so that mnt does not charge unnecessary fees the contract coming to añ end if I am not renewing why Iam penalized.