1 reviews | Active since Sept 2016
POOR CUSTOMER SERVICE
<p>My phone stop functioning under warranty. sent into Mtn technical via Mtn Steenberg. Notified that find iphone function needs disabling. Done by staff member at Steenberg. No news for 6 weeks. Sent an sms demanding R300 to release my phn. Find iphone not disabled. Wouldn't release phone despite my objections. Mtn Steenberg kept referring to manager but no reply after 4 weeks. paid the money and then phone released. Contacted 808 band taken thru procedure to disable find iphone. Phone sent back by MTN Constantia. SMS received to pay R300 to release phone again as find iphn not disabled. SApoke to Kea at techniocal repairs - she disabled the function, returned to technical. sms again for R300 as not disabled. Manager at Constantia managed to contact Kea and confirmed the find iphone was disabled. Then a quote for R6600 to fix the phine - this is 9 months after sending the phone in under warranty!! I refused to pay and asked for a manager. Spoke to Papanan, after many phone calls and waits he informs me he has escalated to senior management. Today I phone to ask him progress. He informs me that he is still awaiting his senior managers!! In the meantime i have received a call from Mtn Steenberg that the phone has been returned to them UNREPAIRED!! And the floor manager is till awaitying his senior manager and ~I sent the phone in via MTN Constantia this time. What a circus. The Ombudsman is slow to respond to takiong htses clowns to task. I have 4 cellphone contracts with Mtn for the past 20 years. LOYAL service despite mis treatment on numerous occasions. NO MORE . THIS STOPS HERE.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hi Mike - so you respond but i hear nothing more from you. i phone the tehcnical dept today to speak to thr manager and my phone is still sitting at Steenberg. What help have you been? why dont you just replace the phone now and get this over and done wit? never mind the R300 i paid to have a non repaired phone returned, nor all the time and phone calls wasted over the past nine months??????????
Hi Mike - so you respond but i hear nothing more from you. i phone the tehcnical dept today to speak to thr manager and my phone is still sitting at Steenberg. What help have you been? why dont you just replace the phone now and get this over and done wit? never mind the R300 i paid to have a non repaired phone returned, nor all the time and phone calls wasted over the past nine months??????????
12 October 2016: 10 months and still no phone from MTN, still no repair, technical guys say the phone is at Steenberg; Craig at Steenberg says they have booked the phone in - HOW USELESS ARE THESE GUYS AT MTN??????
12 October 2016: 10 months and still no phone from MTN, still no repair, technical guys say the phone is at Steenberg; Craig at Steenberg says they have booked the phone in - HOW USELESS ARE THESE GUYS AT MTN??????