SK
Sam K

1 reviews | Active since Aug 2016

16 Aug 2016, 07:52

POOR CUSTOMER SERVICE

<p>I have paid the mtn account for ********** 437 a month ago, and i have requested the number be activated in the network . I was told that it will be activated after 24 to 48 hours because it done by mtn legal, a week later nothing has happened and i had re quiry and i was given vaious numbers which are not working including recent i was given ********** 000 and ********** 929 and this non working email of ********** The staff at mtn shop seemed clueless and the call centre agents. I am very disapointed in MTN in failing to perform after i have and the online complain is non functioning as i hav tried several times. Am tired of waiting and going to and from mtn shops and call centre. I have sent emails and given ref numbers but nothing till to date. I am very dusapointed for this long.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Aug 2016, 17:33
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

As per our telephone conversation the matter have been escalated to legal to investigate and resolve the problem accordingly and will contact you tomorrow to give you feedback.

warm regards

mike

REQ: **********

Best regards,