Poor Customer Service

<p>My contract with MTN is due for renewal at the end of August, the contract is under my mum's name, she has called MTN call centre to assist with the upgrade at the beginning of July, we requested to receive the Samsung TV 48" with the router, which the router was delivered on the 20th July to my mum, we were advised that the TV will be delivered by Samsung 2 weeks later as the documents were sent to them for processing. I called MTN to get feedback from the Sales Agent that assisted my mum ( Mncedisi Ntuli) who then advises me that Samsung required 3rd party forms as the TV license isn't on my mum's name but a joint account with both my parents names, which we had filled the form and sent it to him on the same day to send to Samsung which in fact was not done on that day but sent the following week to them. The agent rudely reply to my mum stating that the documents were sent to Samsung, provided us with their contact number and reference number for us as the client to contact Samsung to get feedback, which in fact is not our JOB to do. I had then contacted Samsung on Friday 5th August since not receiveing any assistance from the agent, to then be told that Samsung has advised MTN that they do not have stock for the Samsung 48" TV but they at this point only have the 55" in stock, I then asked what will need to be done by the account holder to advise MTN to release the 55" TV for delivery, I was told to send and email and they will need to send to Samsung to get approval before delivery. Email was sent on the 5th August to the MTN Agent to advise that the email is an agreement between MTN and the account holder to deliver the 55", according to the agent the email was sent to Samsung on Monday 8th August but due to the holiday on Tuesday 9th August we have still not received any feedback after we have sent an email this morning at 10:21am. We are meant to receive a new reference number from MTN to follow-up with Samsung but still no response till now 16:11pm on Thursday 11th August. </p> <p>This process is going on without any feedback unless we as the client of MTN follows up which is totally unacceptable. </p>