POOR CUSTOMER SERVICE.

I recently took out a new Contract with MTN Friday 3rd of June 2020. Everything was activated by Tuesday afternoon, but not able to make any calls or having access to my mobile data. Wednesday I phoned the customer service department so assist me with the issue. Someone said they will get back to me with the issue but no one phoned be back and nothing has been done to assist me with my query.

Tuesday i went to a MTN branch to find out if they can assist me. They informed me to phone the Customer care department. I contacted the number they provided. Holding on the line for 10 minutes without getting through to anyone. I phoned a different number and got through to a consultant who tried assisting me but could not solve the issue. After that I phoned in again, talking to another consultant for 18 Minutes nothing was sorted out. I phoned in another 6 times for someone to assist me again but each time they put me through to someone else because that person do not know what to do. After numerous attempts nothing was done to sort out my query.

For a new client this is not the ideal way to start with a contract.

I need someone to assist me AS SOON AS POSSIBLE!

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