POOR CUSTOMER SERVICE

My contract was terminated due to non payment and i definitely accept that. However, on 24 December 2025, i made a payment and then went into the store to check why my number is not active. We called the call centre and i was advised that they can pick the payment and that my line will be active in 24 - 48 hrs. She definitely **** to me. She even advised me to restart my phone which i have been doing for close to a week now. On 26 December 2025 i went to the store again and the gentlemen advised me that the call centre lady gave me incorrect advice. He logged a call for me and the ID is REQ***. Today is 29 December 2025 and my line is still not unlocked. I just do not know what to do. Even if someone from MTN calls me about this review, the phone will not ring as it is still emergency calls only.