Poor customer service

Good day.

So the service at MTN Riverside BLVD, Vanderbijpark is at the most poor. We went in the store to find out if we so qualify for a LTE contract. Took my wife's details and everything but the system didn't allow to do my wife fingerprints so the lady (Rene) told us we would get a sms within 48hours to let us know if we qualify. So the next day we phoned and asked if they can give us an answer because we had to cancel with our current provider dor we can't pay twice.

The guy that were assisting us the next day were not helpfull as well. So my wife asked if he can give us an answer. He rep**** with 'we must have the router in store to send out application' which the store didn't have in stock(very bad if you promote something but can't present it to the customer). So my wife asked if other stores have stock and he said he don't know. The next day we phoned again and a lady said that Rene were busy with it and PROMISED us she will phone us back in half a hour due because Rene weren't in the store. So a hour later we phone again different guy again assisting us. Aks for details and when he checked the system the application were cancelled. So he helped us and said we will do it. Shortly after the last phone call we received a sms that said the application were submitted(so why weren't this done the first time ??). Then the same guy that helped us the previous day phoned us asking if we were still interested and he thought we said we are going to go to another store. So he said we will find out if we were approved the next day late afternoon or definitely the day after that in the morning.

So we waited for 2 days still didn't hear anything and we phoned AGAIN. When we spoke to Rene then all of the sudden she said we were approved but won't phone us. So Rene told us she's quickly going to phone the warehouse and find out about the stock and that she will phone us back right now. We didn't get a phone call. So over the weekend we went into the store and Rene told us she is going to phone shipping or supplier on Tuesday and find out and ahe will give us a call on Tuesday. So guess what...we still didn't hear from her.

I find this service very , very poor. That is not what you call customer service. Struggling to find an answer..then struggle to get them to phone us back. Then struggling to get stock. At this point I don't even know if we still going to get the router or not or even when we will get router.