Poor customer service

<p>Good day,</p> <p>My bank card was ****** on the 29th of June 2016. After stopping my card and other arrangements. the bank requested my MTN telephone call register (statement) for them as proof when I stopped the card.</p> <p> </p> <p>On Tuesday, 12 July 2016 I phoned MTN requesting the necessary documentation, whereby they've send me the wrong information (dates). After several calls and transfers on, Tuesday, yesterday and today I was told I must now wait for 3 working days to get approval and then they will send me the information.</p> <p> </p> <p>I explained to MTN that this is urgent (my bank is waiting for the documentation to process) but they said there is a process, whereby I asked them how they send then the wrong information immediately on Tuesday, but can't help me now..... whereby she couldn't answer me.</p> <p> </p> <p>Can you please assist in this matter, as the bank is waiting for the documention and there was a lot of money ****** out of my bnk account.</p> <p> </p> <p>Regards</p> <p>Boeda</p>