Poor customer service

With the amount of money the Cellphone companies like MTN make, one would think that they would have people available to answer your call when you need help. Instead, you have to listen to an Interactive Voice system speak out a long list of information you don't need. Eventually, after a number of minutes, you get to the option to speak to a "Customer Champion", you select the option and then the call cuts. I guess the "Champion" is out celebrating his/her victory of not being available to attend to a customer call. Congratulations on you win, MTN Champion !!!