Poor Customer Service

<p>Booked Samsung Tablet in on ********** 6 fault no coverage and poor signal from handset. Received it back within a week still exactly the same no improvement. Returned handset on the ********** 6. To date heard nothing. I keep calling HVRC only to be made empty promises and that repair has been escalated and I was to receive tablet back by Tuesday ********** 6 I called on Friday ********** 6 to advise supervisor that my contract is nearing it's end and I would like to make a decision I. E upgrade/migrate or cancel however concerned about my data airtime and loyalty points and I paid a full monthly instalment but have had no use of the handset as it's been in repair most of the month. I had to forfeit airtime and loyalty points and he promised to send me a mail confirming data transfer should I upgrade/migrate to date recried no such email. I then contacted Mtn regional office on the ********** 6 who escalated it as I informed them that the ********** 6 was the last day for me to decide. Today is the ********** 6 still no contact or communication from MTN. Now I am passed the cancellation/migration/upgrade period and MTN will want to make accountable and bill me accordingly.very unhappy and dissatisfied client. Mtn canal walk is a walk in store no telephones so one cannot followup with the branch for assistance and I have been in store 3 times to followup I can't keep driving up and down just to be dissapointed disgusting service to clients</p>