Poor customer service

<p>I'm very disappointed with mtn customer services and the mtn champions after 15 years of service and being a loyal customer.</p> <p>I lost my phone in 1st of June 2016 and I asked my mom to buy simcard and do a sim swap for me but she couldn't do the sim swap for me.</p> <p>So I had to do it for myself, Yesterday I went to Zevenwacht mtn shop to do a sim swap, the mtn consultant could not assist me because their simcard could not pick signal and he was unable to assist.</p> <p>This morning I phoned mtn customer service to get an assistance from them and I spoke with four people and they were unable to assist me. And this is not 1st time I phoned mtn some they just pick up then just hang up without even assisting.</p> <p>If MTN cannot assist us who else can assist, they are professionally trained for this but they can't assist.</p> <p>The last call from mtn lady advise me to buy another simcard of which I don't understand cause I've already bought 2 simcards but the same problem persist.</p> <p> </p>