Poor customer service

<p>In febuary i decided to call MTN to cancel my contract and make my number a pre-paid one.Same was not done and in March they have debited my account,i then called MTN again to cancel my contract and they advised me that they had a miscommunication problem and they attend to my request.In April my account was once debited and i have called MTN again requesting same to be cancelled ,i then requested to speak to someone senior and was advised that they were currently busy and know one could assist me.up till now i still have not received any feedback as i also requested a refund on all those amount that was debited after Feb.</p> <p> </p> <p>the people i have spoken to were:</p> <p>Jillian de koker</p> <p>Refiloe Mue</p> <p>Kevin Foster</p> <p>Bongani Mthembu</p> <p> </p> <p> </p>