Poor customer service

Good day

I upgraded my MTN contract in September 2020 when I went to the shop the I was seated and I was helped by a gentleman, during this process he was complaining that he was informed he must work until 7 and he didn't want to want as he said the manager at the store said they can go home at 6 due to the short working hours due to corona.

While i was there I asked for a 2 gig data top up as the 1 gig coming with my contract is not enough data, while there I told him I was going to the ladies room when I got back there was other people seated he handed me my stuff and told me everything was done

Now I find out the 2 gig I requested was not done, I went to the shop and spoke to the gentleman on friday 31 October and he said he will investigate and get back to me. On Sunday an amount or over R2000 was taken from my account I went to MTN and spent a very long time in the shop just to find out I had to pay a service fee,,, A SERVICE FEE I WAS NOT INFORMED ABOUT then I was told the 2 gig data was never loaded on my contract

I went to the shop again and was told there was no manager on duty and the guy will phone well we are now at the 2nd November and I had no feedback and I paid for data I never got

this all was from Clearwater mall stores

I tried several times to log a complaint with MTN but it went nowhere nothing was done about the complaints

Nothing gets done but they take the money!!!!