1 reviews | Active since Aug 2011
Poor Customer Service
<p>After upgarding my data contract, I have been charged fees which niether the MTN store nor the call centre can explain. There are now two contracts running on my profile which should not be the case.</p> <p>I've had the phone put down on me.</p> <p>Multiple references created but closed without feedback or resolution.</p> <p> </p> <p>No response from customer care via email iether.</p> <p>Very dissapointed with the level of service...reconsidering porting from vodacom</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,