hH
harriet H
1 reviews | Active since Apr 2016
18 May 2016, 20:27
POOR CUSTOMER SERVICE
<p>This is now the fourth time that I am lodging a complaint. Nompumelelo REQ: *** I immediately forwarded my detail as requested. No feedback, no acknowledgement of receipt - absolutely nothing since 30 April 2016. My warranty on phone is nearing its expiry date, every month MTN deducts its funds from my bank account, but they cannot trace my paperwork for my phone to be replaced. I dont think repair is an option anymore. I am absolutely disgusted in the service that i receive from MTN.</p>
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Replies (2)
MTN South Africa's replyOfficial
26 May 2016, 13:44Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Nashua support team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 May 2016, 13:44
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Nashua support team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
hH
harriet H's updateReviewer Update
31 May 2016, 12:18Am I going to receive the same reply every time? There seem to be no solution to my problem. I am so disappointed. And very frustrated.
hH
harriet H's update31 May 2016, 12:18
Reviewer Update
Am I going to receive the same reply every time? There seem to be no solution to my problem. I am so disappointed. And very frustrated.