DR
Danie R
1 reviews | Active since Jun 2011
17 Jan 2023, 07:48
POOR customer service.
Every month my DT order cover 200 any time minutes, 200 sms & 2,94GB data. Without negotiation / notification my data has been reduced to 500mg but NOT my DT order. Useless to say that after spending more than an hour with the call centre - NO explanation. Tried MTN Jeffrey's bay. Ticket being raised and still NO explanation. Also had to flag MTN in June on hellopeter after which account was rectified, NOW they mess it up again. Such a lot of *********** staff.
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Danie R's updateReviewer Update
17 Jan 2023, 18:39MTN just change left & right contracts as they wish, WITHOUT consulting with client or get approval for changing DT order to much higher amount. Apparently, this is standard procedure if client contract expires. Still MTN do not reply, even on hello-peter.
DR
Danie R's update17 Jan 2023, 18:39
Reviewer Update
MTN just change left & right contracts as they wish, WITHOUT consulting with client or get approval for changing DT order to much higher amount. Apparently, this is standard procedure if client contract expires. Still MTN do not reply, even on hello-peter.