GL
Gameem L
1 reviews | Active since Mar 2016
22 Mar 2016, 11:21
Poor customer service
Called the call centre and raised concerns, after a three minute discussion I was put on hold for 26 min thereafter had another discussion for about 5 minutes and put again on hold for another 10 minutes. Total call was for over 45 min with still no resolution. What happened to customer service?. Is the call centre really there for customer support or are they there to irritate the client. Talk about poor service.
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MTN South Africa's replyOfficial
23 Mar 2016, 10:40Hello Gameem78,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the long hold on our Call Centre. According to our records you called in our 808 Call Centre yesterday the 22 March 2016 and refused to confirm the security questions asked by the consultant.
Kindly note that as per the MTN business rule security verifications must be done before any transaction or information can be done or given out. This is done to protect our clients from ***** and not to irritate them.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the long hold on our Call Centre. According to our records you called in our 808 Call Centre yesterday the 22 March 2016 and refused to confirm the security questions asked by the consultant.
Kindly note that as per the MTN business rule security verifications must be done before any transaction or information can be done or given out. This is done to protect our clients from ***** and not to irritate them.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply23 Mar 2016, 10:40
Official
Hello Gameem78,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the long hold on our Call Centre. According to our records you called in our 808 Call Centre yesterday the 22 March 2016 and refused to confirm the security questions asked by the consultant.
Kindly note that as per the MTN business rule security verifications must be done before any transaction or information can be done or given out. This is done to protect our clients from ***** and not to irritate them.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the long hold on our Call Centre. According to our records you called in our 808 Call Centre yesterday the 22 March 2016 and refused to confirm the security questions asked by the consultant.
Kindly note that as per the MTN business rule security verifications must be done before any transaction or information can be done or given out. This is done to protect our clients from ***** and not to irritate them.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***