POOR CUSTOMER SERVICE

ON 19 APRIL 2021, I RENEWED A CONTRACT ON MY PRIMARY MOBILE AND THIS WAS CORRECTLY REFLECTED ON THE NEXT INVOICE. HOWEVER, ON THE SAME DATE I GAVE IMMEDIATE NOTICE ON A SECOND MOBILE NUMBER *** (OLD EXPIRED CONTRACT) AT THE SAME TIME AND SAME PLACE AS THE CONTRACT RENEWAL ON MY PRIMARY NUMBER, AND COMPLETED AND SIGNED FORMS TO THIS EFFECT. I HAVE NOW BEEN BILLED TWICE FOR THE SECOND PHONE, IN COMPLETE DISREGARD OF THE CANCELLATION, AND MY EMAIL COMPLAINTS ARE IGNORED