EB
Emma B
1 reviews | Active since Mar 2016
02 Mar 2016, 09:11
Poor customer service
I have tried multiple times to submit an insurance claim and received back an automated email stating that due to technical difficulties your response rate is 5 working days, the last one of these emails I recieved was on the 25th of January and have heard nothing back since. I can't submit the claim online as there is no option for an iPhone 6s. It is very frustrating because I'm stuck with a broken phone that I pay for insurance on every month and can't get in contact with someone to have it fixed
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Replies (1)
MTN South Africa's replyOfficial
02 Mar 2016, 21:03Hello emmablack ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply02 Mar 2016, 21:03
Official
Hello emmablack ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***