Poor Customer Service.

Most dissatisfied experience ever received from MTN retentions department as Mrs MA de Lange have now contacted everyday for the past 3 weeks to cancel a contract - cancelation fee was paid on the 14th of August and to this day advised that payment has not reflected. Emails have been sent to collections / retentions as well as the complaints department but no one seems to be interested in assisting. Customer service received is really disgusting. Would not refer anyone to MTN as it will be very quick and easy to take up a contract but to cancel it seems like it will take 100 phone calls with no luck.