lM
lucas M
1 reviews | Active since Jun 2013
01 Feb 2016, 11:58
Poor customer service
just phoned mtn customer care on *** to inquire on ref ***. The lady just put down a phone in my ear, I don't know how you treat your customers or what's your culture of doing business m paying you every month for service not this ******* I am getting.
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Replies (1)
MTN South Africa's replyOfficial
02 Feb 2016, 10:42Hello tetelom,
We are truly sorry for any inconvenience caused.
We have now requested our Cancellations Department's management team to assist and provide you with the early termination fee.
They will also confirm the process of the cancellation and to which bank account you will need to make the payment into.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now requested our Cancellations Department's management team to assist and provide you with the early termination fee.
They will also confirm the process of the cancellation and to which bank account you will need to make the payment into.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply02 Feb 2016, 10:42
Official
Hello tetelom,
We are truly sorry for any inconvenience caused.
We have now requested our Cancellations Department's management team to assist and provide you with the early termination fee.
They will also confirm the process of the cancellation and to which bank account you will need to make the payment into.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now requested our Cancellations Department's management team to assist and provide you with the early termination fee.
They will also confirm the process of the cancellation and to which bank account you will need to make the payment into.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,