Poor customer service

Good day.

I have been phoning the customer care line over 4 times and everytime they say they are connecting my router with the 20gb.

I honestly feel like cancelling this service. They money is reflecting in your account now I must wait a month and that is after one of your consultants said the money must be in the account before the 1 St of the month.

Can I please get this sorted otherwise I will log a complaint and cancel the service because of poor customer service.

Thank you.

Rene