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Thabiso V
1 reviews | Active since Jan 2016
21 Jan 2016, 18:36
Poor Customer Service
I am appalled by the disgraceful service I am getting from MTN for something as simple as an insurance claim. It's been almost 2 weeks and I haven't received any kind of feedback whatsoever. All I keep getting is a promise of a phone call from the insurance guys and that they will come and collect my cellphone but so far NOTHING!!
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Replies (1)
MTN South Africa's replyOfficial
22 Jan 2016, 07:16Hello ThabisoV,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on the collection of the device that needs to be repaired.
A call back will be done today to advise collection.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on the collection of the device that needs to be repaired.
A call back will be done today to advise collection.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply22 Jan 2016, 07:16
Official
Hello ThabisoV,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on the collection of the device that needs to be repaired.
A call back will be done today to advise collection.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on the collection of the device that needs to be repaired.
A call back will be done today to advise collection.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,