poor customer Service

I called the call centre on the 18th July 2024 16:21, I spoke to 4 agents whom transfered me from pilar to post as if they didn't know what they were doing. I was then transferred to Vennise Mathews at the collections department where I tried to explained my story for the 4th time but she was not interested and kept on cutting me while I was talking and told me to be patient. The lady was rude, impatient and she dropped the call in my ear , I am extremely dissatisfied and disappointed.