Poor customer service

On the 15.08.2022 I logged a ticket to cancel my contract as I cannot get MTN to rectify my email address and send me invoices after 2 years of trying. On the 23rd I finally received a response requested personal information to validate it was me. I responded and still have not heard back despite following up. You really need to work on your Admin and customer service, MTN. I have been a long standing customer of yours but I really cannot take the lack of assistance. I would like my subscription with MTN cancelled and I would like to have someone I can talk to, to confirm the same.

Reference number: 6649fdd***-bc7f324b837e