Poor customer service

I app**** for laptop on contract with MTN in April 2012 account no A***.a month or so after I received it I was charged a certain amount and I enquired about it and I was told that it was becos my data was finished. That raised another question which was the consultant who assisted me wasn't honest to me because I told him that I want the laptop that is on top up,so that when the data is finished I can recharge. However I asked for the document that shows all the website tht were visited and it was sent to me but the format that was used I was unable to open the attachment and I enquired about with my luck I wasn't assisted,I tried to get hold of Chris several times and he was never available to take my calls I will leave messages still no responds,untill I decided to take the laptop back on the 07 July 2012 and he was there I gave him the laptop back. My account was handed to legal aid (VVM),I explained to them of what happened and they stopped calling me.2013 I app**** for a contract cell phone and it was approved acct no A***.on 191215 I went to MTN in woodmead to apply for a cell phone contract and it was declined,now is my problem after MTN failed me.