Poor customer service

My complaint against MTN is as a result of bad customer treatment by that company. It is sad when customer loyalty is treated with contempt by a service provider.<br> Unfortunately it is partly my own fault as I made the mistake of listening to the person who phoned me from their call centre, and accepting a service on the phone. My advice to anyone reading this: do not under any circumstances let them talk you into anything. Rather go to a reputable service centre in your area and then make sure they offer you the best they have that suits you, not them.<br> I have repeatedly tried to get MTN to change the contract that I have to a more suitable package without success and this from the very next day after accepting from their caller. It is not as though I wanted to cancel the contract, all I wanted was to get a more suitable one which would have been a more costly one for me but better suited to my needs. Even the local service centre has been unsuccessful in helping me although the lady there tried very hard. However even they have given up and I am the one left as an unhappy client. Surely any company worth their salt would do all in their power to make sure their clients are hap