Poor customer service

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I have countless references it seems they are of no use, the first escalation not resolved this one being number 8 escalation like I said all you good at is apologies and escalation here we go again you doing it repeatedly

Apr 8, 2021, 9:19 AM

I just find mtn being very useless

I just find mtn being useless

Apr 8, 2021, 9:24 AM

We are sorry to hear about your dissatisfaction with us.

Kindly note, it's not our culture or intention to provide substandard service to our subscribers.

~MS Apr 8, 2021, 9:26 AM

*** ***

This was logged for banking like the stupid escalation you did

Apr 8, 2021, 9:28 AM

Your culture is inconsiderate unhuman and SEFLFISH

Apr 8, 2021, 9:30 AM

Please note we have now emailed our banking team directly, for direct intervention.

~MS Apr 8, 2021, 9:36 AM

Only now that you emailed them directly that is why i say you never attended to this matter as of high importance, how can a payment drag so long I have been with mtn for years this ******* service I have never ever perhaps your system had the Covid virus as well

Escalation Apologies those are your values

Apr 8, 2021, 9:40 AM

I have been told by bag log like really, service delivery this is not a state company that is run through donations is my money that I pay to get service am just ****en tired of hearing Apologies and Escalation this is Bull****

Apr 8, 2021, 9:43 AM

*** another stupid escalation that will take 2 to 24 hours

Apr 8, 2021, 9:46 AM

DISAPPOINTED WITH MTN... CALLED LAST WEEK OF JULY TO MAKE PAYMENT PLAN THE CONSULTANT DROPPED THE CALL AND TOLD ME THAT I MUST NOT MAKE MY PROBLEMS HER PROBLEM BY JUST ASKING HOW MUCH SHOULD I PAY ....NOW THE NUMBER NOT WORKING ANYMORE APPARENTLY MTN REMOVED IT FROM THE NETWORK.TRIED CALLING 135& *** .

I AM LITERALLY DISCONNECTED CANT GET HELP MY NUMBER NO MORE WORKING FRUSTRATING IS AN UNDERSTATEMENT. JUST GIG PROJECT USED THAT NUMBER NOW I CANNOT BE CONTACTED

MY ALTERNATIVE NUMBER *** ***

I AM NOW IN BROOKLYN MTN BEING ON THE PHONE FOR HALF AN HOUR

Yesterday, 4:53 PM

Every time I call ...the call get transferred and dropped what an inconvenience. More over I would like the record for the call I made in Last week of July where the consultant was extremely rude

Already spoken to six consultants already with no help what more should one do

Yesterday, 4:56 PM

And one does not even get the sense of urgency from the consultant

Yesterday, 4:57 PM

Spoken to Eunice @ 16:05 asked me to hold them to my surprise I ended up leaving the store

Yesterday, 5:04 PM

Hi there, apologies for the delayed response and inconvenience. To access a contract account and for security reasons, please confirm the following:- oI.D Number: oMTN Pin: oAddress: oE-mail address/Work Telephone Number: oBank Name/ Type of account: ~VH Yesterday, 7:23 PM

*** 4290 *** Capitec but was paying via EFT then

Yesterday, 8:22 PM

The reason for my call was to also reinstate debit order hence i have stable financial income now but I met the rudest agent who told me not make my problem hers when I wanted to make arrangements said I should pay the whole amount or nothing

Yesterday, 8:24 PM

Hi there,

Kindly note your account is in arrears, as a result it has been handed over to our collections team for assistance.

For assistance kindly call them on 135 OK from Monday to Friday at 08:00 am -05:00 pm or email them on *** they will be able to assist.

~Mzwandile 8:29 AM

The legal department never answers from 03/08/2035 till now 06/08/2024