Poor Customer service

MTN call centre has bad service as you wait for 30 minutes to 1 hour before your agent takes your call but than icant hear you so the call is disconnected. We tried calling from different phones as we thought it might be a phone issue but the same thing continues to happen.

When we do get hold of a consultant they say that port forward is only for Business customers but the MTN website states clearly " The available price plans can be used for CCTV on static IP" and we took a plan for personal use. I said that port forward is a basic service and I had asked him to put me through the supervisor. He said he is unable to trusfer cause he is working from home, this is a UNPROFESSIONAL. We work from home and can transfer calls from clients to a internal person. He said the supervisor will call me back. I'm still waiting for the all back since this morning 09:25am.