1 reviews | Active since Oct 2015
Poor Customer Service
I did an upgrade on ghe 26th of June 2015. I was supposed to get a FREE LTE simcard along with my new handset. But they didn't have them at time due to the strike. I was told tha they would contact me once they have the simcards in store. A week later I called them asking if they have them in store and the asnwer was No. I kept calling them and they kept giving me the same answer. So I stopped calling in the hope that they would call me back. BUT NOTHING. O decided to call them today and they told me a different story. That I now have to pay for a simcard (R136) because MTN changed its system. I'm fedup with MTN'S poor customer service. I will not be purchasing that LTE simcard. The managers are so snotty. They told me to go ahead and write on hello Peter. I am utterly disgusted. And I won't ever recommend to use MTN. ******* service provider. <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
