Poor customer service

I really disappointed in the manner my query is handled right now. I paid an amount of R481 to date which was my premium for August and September and charges there of. I have been calling MTN from the the 7/09/2026 and I have been taken from pillar to post. I visited the store where I paid and I still could not get any assistance. One agent told me the account was deactivated, the other one said it was activated again on the 08/09/2026. Yesterday, at the store I spoke to some lady who was very rude and told me that my account is not activated. There has been tickets logged on the account as it was suspended and now they cant remove it. I paid the total amount for the service and I still cant use them. Can I kindly be assisted with my query as Im really tired to call the 135 and getting different stories everyday. Everyday each agent tells me to wait for 24 hours since 07/09/2026.. Will I get to the real 24 hour? This is really tiring to have paid my service but I cant use it. Can I please be assisted on my matter?